Author: Zachary Griffin

Enhancing Fern Health’s Healthcare Coaching Platform with AIR Connect

Company Overview

Fern Health, a prominent player in the Healthcare and Life Sciences industry, specializes in healthcare services and health coaching. They are dedicated to assisting individuals in managing the multifaceted aspects of chronic pain through their innovative digital approach.

Client Focus

Fern Health members have access to an interactive mobile application where they can chat with their dedicated health coach, access education materials, participate in activities, and measure progress toward goals and milestones. Members gained benefits from an integrated mobile application that provides a comprehensive platform for managing physical, emotional, and social factors contributing to chronic pain. 

Platform Integration with AIR Connect:

In collaboration with our partner, CopperHill Consulting, Fern Health strategically incorporated AIR Connect into their operations. This integration played an important role in enhancing Fern Health’s healthcare coaching platform.

Key Benefits of AIR Connect Integration:

This collaborative effort enabled health coaches to deliver improved care to Fern Health members by:

• Accessing member information directly within Salesforce, including health assessment responses, demographic details, and biometric data. Thus eliminating the need to switch between applications.
• Sending real-time member activity notifications through the app, covering direct messages, upcoming appointments, pain-related issues, program milestones, and completed activities. Giving health coaches important patient information to provide the best care.
• Providing efficient communicating with members for follow-ups, appointment scheduling, and general alerts.

To read more about Fern Health’s Salesforce implementation, read this customer story.

For more information about AIR Platform, please contact us.

Integrating with Homecare Homebase Does Not Need to be Difficult

Homecare Homebase is a comprehensive home care management platform, and is a leading EHR in the home care and hospice space. However, integrating with HCHB can be notoriously difficult. 

If you’ve faced it, we’ve solved for it. We are able to overcome the common challenges integrating with HCHB to:

1. Simplify Data Complexity: Homecare Homebase manages a wide range of complex data related to patients, caregivers, schedules, care plans, billing, and more. AIR Connect understands the data structure, formats, and dependencies within the platform. This includes reading and transforming HL7 messages into other table structures, relational databases, or Salesforce objects. Simplifying data complexity ensures accurate data mapping and consistency across systems, even with large volumes of data.
2. Enable Technical Compatibility: AIR Connect’s translation, normalization, and transformation capabilities establish seamless integrations. It can enable compatibility across HCHB and other systems in terms of software architecture, programming languages, data formats, and protocols.
3. Comply with Security and Privacy Requirements: Homecare Homebase deals with sensitive patient information, which necessitates stringent security and privacy measures. AIR Connect ensures secure data transmission, access control, and encryption.
4. Match System Customizations: Homecare Homebase is often customized to meet the specific needs of home care organizations. These customizations can include tailored workflows, data fields, and business rules. When integrating with other systems, AIR Connect aligns these customizations with the capabilities and requirements of the integrated systems.
5. Validate Vendor Support and Documentation: Our team works directly with HCHB to avoid development errors. In general, integration projects face complications when there is limited or outdated documentation for EHR development. It results in difficulty understanding the requirements, APIs, and best practices and prolongs the integration process. Our relationship with HCHB prevents any miscommunication or inaccuracies.
6. Align Project Management and Stakeholders: Our integration projects involve effective project management and coordination between different teams and stakeholders. Ensuring alignment between IT teams, vendors, and key stakeholders regarding project scope, timelines, and objectives is critical for successful integration.

We can help you unlock the benefits of a connected and efficient home care ecosystem.

See some details about our pre-built HCHB connector here, and contact us to see a demo or to learn how we can integrate your HCHB instance to other applications.