Enhancing Fern Health’s Healthcare Coaching Platform with AIR Connect

Company Overview

Fern Health, a prominent player in the Healthcare and Life Sciences industry, specializes in healthcare services and health coaching. They are dedicated to assisting individuals in managing the multifaceted aspects of chronic pain through their innovative digital approach.

Client Focus

Fern Health members have access to an interactive mobile application where they can chat with their dedicated health coach, access education materials, participate in activities, and measure progress toward goals and milestones. Members gained benefits from an integrated mobile application that provides a comprehensive platform for managing physical, emotional, and social factors contributing to chronic pain. 

Platform Integration with AIR Connect:

In collaboration with our partner, CopperHill Consulting, Fern Health strategically incorporated AIR Connect into their operations. This integration played an important role in enhancing Fern Health’s healthcare coaching platform.

Key Benefits of AIR Connect Integration:

This collaborative effort enabled health coaches to deliver improved care to Fern Health members by:

• Accessing member information directly within Salesforce, including health assessment responses, demographic details, and biometric data. Thus eliminating the need to switch between applications.
• Sending real-time member activity notifications through the app, covering direct messages, upcoming appointments, pain-related issues, program milestones, and completed activities. Giving health coaches important patient information to provide the best care.
• Providing efficient communicating with members for follow-ups, appointment scheduling, and general alerts.

To read more about Fern Health’s Salesforce implementation, read this customer story.

For more information about AIR Platform, please contact us.